Omni Channel Customer Contact:
We offer inbound, outbound, webchat, email and social media solutions across sales, service and retention channels.
Explore our market leading omni channel contact centre services, your customers are in safe hands, we're hands on so you can be hands free! The VCS Omni Channel Contact Centre is supported with one of the best telephony platforms on the market. Being able to support different channels of contact is just the start, it boasts gamification, scheduling, AI, and speech analytics too. What’s ours is yours - get in touch for more information!
Contact UsThe POD (Proof of Design, Delivery & Deployment)
is an environment where you can test, learn, pilot, create, explore!
First time outsourcing your customer contact or wanting to try something new? Short term contracts and fixed costs available with a whole host of support. Giving you the opportunity to see us in action at a pre-agreed fixed cost!
We offer inbound, outbound, webchat, email and social media solutions across sales, service and retention channels.
Need some short term support covering peak periods? No problem. We are flexible, agile and here to help.
Our team of inhouse independent quality and compliance officers will help make sure you remain on the right side of the rules. PCI, DPA, FCA, ISO we have you covered.
We help you plan for those days where everything goes wrong. If you need office space, workload relocation or technical support, we can help.