Peak Overflow

There for when you need us

You can't always predict customer behaviour:
Whether a peak period is planned or unplanned, we can support you with quick deployment and upskill to give you that coverage you need.


Some shifts are harder to cover than others:
Our teams are committed and willing. We can fill those typically hard to fill shifts for you.


Preventions is better than cure:
With our expertise in contact centre planning alongside our digital transformation focus, we can help avoid those unpredictable times.


Real Time Performance Dashboard

Keeping true to our value of transparency.

Our clients benefit from their very own, real time, performance dashboard. Giving you visibility of the measures that matter at the convience of your fingertips. Real Time Performance Dashboard. We're hands on so you can be hands free.

Your Key Performance Indicators at your fingertips:
We will give you access to our performance APP so you can see the performance of your team in Real Time.


No more waiting for end of day spreadsheets:
Our App allows you to configure and download any report that you would like, whenever you would like it!


One size doesn't fit all:
Your dashboard will be entirely bespoke to your operation. Our team of developers will work with you to understand what you would like to see, and they will do the rest.


Quality and Compliance

Every conversation counts.

Your brand is safe with us:
Our independent quality and compliance team ensure that our conversations are of the highest quality.


We have you covered:
We are experts in FCA regulation awell ISO, GDPR and OFCOM. Our quality assurance measures will highlight any risks and work with you to ensure your outsourced operations remain compliant and your customer experience is delivered above expectations.


Preventions is better than cure:
With our expertise in contact centre planning alongside our digital transformation focus, we can help avoid those unpredictable times.


Disaster Recovery

Do you have plans in place for worst case scenarios?:
Let us help with you office space, quick call diverts or system maintenance.


Get ahead of mother nature:
Being in the southern hemisphere means that our seasons are opposites. Don't let your customers feel the impacts of seasonal weather events when we're on hand to help.


How stable is your infrastructure?
We have invested heavily to ensure that no matter where our customers are in the world, our call quality is clear and our technology is robust.


The POD

Want to try something new?

Test your learning journey.:
Let us help with you office space, quick call diverts or system maintenance.


Voice of the customer:
Two way communication throughout, constantly learning through voice of the customer and voice of the colleague


Proof is in the pudding:
Data, MI, analytics and call recordings at your fingertips from the outset along with access to our independent Quality and Compliance team.


Why not plug and play?
Use our unrivalled software infrastructure for a quick and simple deployment while you test and learn.